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Support

Resources

Recovery

Warranty

Returns

Resources

Welcome to the Pulcro.io Download Center! Here, you’ll find user manuals, guides, and software updates for our range of Mini PCs. As we continue to expand our product lineup, we will regularly update this section with new files and resources to support your Pulcro.io devices. Check back often for the latest documentation and helpful materials to ensure you get the most out of your Pulcro TurnKey solutions.

TurnKey Two

Pulcro TurnKey Two Mini PC with user manual PDF and information icons.

TurnKey Two User Manual

Download the most current user manual TurnKey Two User Manual, which includes an installation guide, how to look after your device and all notices.

Pulcro.io logo alongside a Warranty Notice document with a PDF icon.

Warranty Notice

All Pulcro.io devices come with a two year limited warranty. Download and review our limited warranty policy and FCC compliance statement.

Pulcro.io logo alongside a stack of EULA documents with a PDF icon.

EULA

Review our End-User License Agreement (EULA) for first-party software that shipped pre-installed on your Pulcro.io.

Proxmox VE logo – open-source virtualization platform for virtual machines and containers

Proxmox: Getting Started Guide

Instruction sheet discussing how TurnKey Two has been setup with Proxmox, including Ethernet port settings and factory IP address assignments.

Black and white icon depicting a microchip with circuit lines, symbolizing Windows drivers and hardware integration.

Windows® 11 Drivers

Download the Windows® 11 driver pack and extract the contents to a convenient location. Open each folder individually and look for “setup.exe” – if found, double-click it to run the installer. If “setup.exe” is not available, locate “right_click_me.inf”, right-click it, select “Install”, and click “Yes” to confirm. Once all drivers are installed, restart your system to complete the setup.

TurnKey QBE

Pulcro TurnKey QBE Mini PC with user manual PDF and information icons.

TurnKey QBE User Manual

Download the most current user manual TurnKey QBE User Manual, which includes an installation guide, how to look after your device and all notices.

Pulcro.io logo alongside a Warranty Notice document with a PDF icon.

Warranty Notice

All Pulcro.io devices come with a two year limited warranty. Download and review our limited warranty policy and FCC compliance statement.

Pulcro.io logo alongside a stack of EULA documents with a PDF icon.

EULA

Review our End-User License Agreement (EULA) for first-party software that shipped pre-installed on your Pulcro.io.

Black and white icon depicting a microchip with circuit lines, symbolizing Windows drivers and hardware integration.

Windows® 11 Drivers

Download the Windows® 11 driver pack and extract the contents to a convenient location. Open each folder individually and look for “setup.exe” – if found, double-click it to run the installer. If “setup.exe” is not available, locate “right_click_me.inf”, right-click it, select “Install”, and click “Yes” to confirm. Once all drivers are installed, restart your system to complete the setup.

TurnKey One

Pulcro TurnKey One Mini PC with user manual PDF and information icons.

TurnKey One User Manual

Download the most current user manual TurnKey One User Manual, which includes an installation guide, how to look after your device and all notices.

Pulcro.io logo alongside a Warranty Notice document with a PDF icon.

Warranty Notice

All Pulcro.io devices come with a two year limited warranty. Download and review our limited warranty policy and FCC compliance statement.

Pulcro.io logo alongside a stack of EULA documents with a PDF icon.

EULA

Review our End-User License Agreement (EULA) for first-party software that shipped pre-installed on your Pulcro.io.

System Recovery

At Pulcro.io, we understand the importance of keeping your devices running smoothly. That’s why we’ve designed a streamlined recovery process for our Mini PCs. If you encounter issues or need to restore your device to its factory settings, our recovery tools make it easy to get back on track. Whether it’s a software glitch, system configuration error, or other technical issue, our recovery process ensures you can quickly and efficiently restore your device to its optimal state.

Our step-by-step guides, downloadable recovery files, and dedicated support team are here to assist you through the process. Simply follow the instructions provided in the user manual or on our website to initiate a recovery. As we continue to enhance our product offerings, we will keep updating our recovery tools to make sure your Pulcro TurnKey device remains reliable and hassle-free.

System recovery in progress at 70% completion displayed on a digital interface.

Warranty

Badge design featuring a clear and bold '2 Years US-Based Limited Warranty' text, surrounded by modern 3D elements with a professional appearance.

All Pulcro.io TurnKey Mini PCs come with a comprehensive 3-year limited warranty, giving you peace of mind with every purchase. Our warranty covers any manufacturing defects, ensuring that your device is free from faults in materials and workmanship. We take pride in delivering high-quality, reliable products, and our commitment extends beyond the initial sale. If any issues arise within the warranty period, you can rest assured that Pulcro.io will provide the necessary support to get your device up and running again.

How to Initiate the Warranty Process:

If you need to initiate a warranty claim, simply contact our customer support team through our website. Provide your order number, device serial number, and a brief description of the issue you’re experiencing. Our team will guide you through the next steps, which may include troubleshooting, arranging repairs, or issuing a replacement. We aim to make the warranty process as smooth and efficient as possible, so you can quickly get back to using your Pulcro.io TurnKey device.

Returns

We want you to be completely satisfied with your Pulcro.io TurnKey Mini PC. If, for any reason, you are not, you can return your product within 30 days. To be eligible for a return, the item must be in its original condition, with all accessories and packaging included. Our goal is to ensure a hassle-free return process so that you can shop with confidence, knowing that Pulcro.io stands behind its products.

How to Initiate a Return

To start a return, please reach out to our customer support team via our website. Provide your product’s serial number (found on the side of your Mini PC box), and our team will verify your return eligibility and provide you with detailed instructions on how to proceed. Once we receive and inspect the returned item, you will be notified within 3 business days of an outcome, and we will process your refund within 5 business days. Our team is here to assist you at every step, ensuring that the return process is as smooth and straightforward as possible. Please note that a restocking fee may be applicable per our Return Policy if the product is not returned in its original condition (with all accessories and packaging).

30-day return policy badge displayed on a digital screen.

We’re Here to Help

At Pulcro.io, customer satisfaction is at the heart of everything we do. We understand that setting up and maintaining your TurnKey Mini PC might come with questions, and we are committed to providing the support you need. Our dedicated team is ready to assist with troubleshooting, setup guidance, or any inquiries you might have. Whether you’re a tech enthusiast or new to our products, we’re here to ensure you have a seamless and positive experience.

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